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Data Operations Manager

CreatorIQ

CreatorIQ

Operations
Canada · Ontario, Canada · Remote
Posted on Wednesday, June 12, 2024
CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
Be a Part of Our Dynamic Team and Transform the Industry Together!
Data Operations Manager
We seek an enthusiastic, bright mind to help us change the brand marketing landscape. The ideal match must have an innate ability to find a story in data, an interest in any of our customer verticals, and the desire to have a huge impact.
As part of the Data Operations team, you will oversee the collection, processing, and analysis of data within the organization to ensure accuracy and accessibility. You will also be responsible for the integrity of our internal brand and creator data and the communication and delivery of high-level learnings to the larger team.
You will have the opportunity to manage a team, streamline workflows, and implement data governance policies to maintain high data quality standards. Additionally, you will collaborate with other departments to leverage data insights for strategic decision-making and operational improvements.

In this role, you’ll get to:

  • Become the expert in our internal software tool, using it skillfully and efficiently to provide data for internal research, client reporting, and external marketing publications.
  • Work fluidly across internal teams - including Customer Success, Engineering, and Product - to answer burning data questions, diagnose data bugs, and improve our internal processes and dashboards.
  • Assist client-facing teams including Customer Success, Account Management, Sales, and Marketing in scoping and delivering custom reporting and analysis.
  • Create and deliver common data reporting deliverables as needed. Deep dive into the brand database and proactively determine ways to improve tagging, categorization, and expansion.
  • Manage a small team of Data Operations associates and specialists, overseeing and prioritizing projects.
  • Own end-to-end brand database management and expansion. Help build out our current processes in fast-growing verticals such as wellness, food and drink, and gaming.
  • Collaborate with the Product team as needed to surface most common requests in-platform

Who you are and what you’ll need for this position:

  • 3-5+ years of experience in Data Operations, Data Analytics, or similar customer-focused data-centric background.
  • 1-2+ years of management experience.
  • You live in Excel and Google Sheets. Pivot tables and complex functions don’t scare you!
  • You’re able to identify trends in data, translate and communicate those trends, and advise on client and other external deliverables.
  • You are familiar with, and generally excited about, influencer marketing and the broader marketing and media landscape; you are interested in pop culture, beauty, fashion, or wellness or interested in learning more about these fields.
  • You communicate clearly through concise emails, video calls, and asynchronous tools (we use Slack & Notion!) to deliver easy-to-understand spreadsheets.
  • You’re self-motivated, an active listener, and a creative problem-solver.
  • You’re constantly improving the way we use and present our data.
  • You have an eye for detail and a high degree of accuracy.
  • Proficiency in SQL and GraphQL is ideal
Who we are:
CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.
At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.