ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

We are looking for a Business Operations Senior Manager for FanDuel Casino to lead the operational performance and effective running of the Casino business. This role will be critical at driving excellence in all elements of the customer experience, connecting internal and external teams and driving action to deliver the best experiences possible for our players.

THE GAME PLAN
Everyone on our team has a part to play

• Act as the Casino representation for our players across the organization
• Own Casino regulatory reporting requirements ensuring that monthly reports are submitted on time and any audits are actioned quickly and accurately
• Work closely with Customer Service teams to understand player’s issues and raise them to relevant teams around the business for solution
• Work closely with Product, Content & Tech teams to ensure any player issues with the Product are identified properly and raised through appropriate channels (internal and external) to expedite solutions
• Communicate and escalate where necessary key issues facing customers and our plan for solving them
• Own and run the ‘Voice of the Customer’ program of work, collaborating with Marketing and Research teams to ensure we understand our customer’s experiences in depth and take actions when needed
• Build relationships and processes with teams across the organization to create smoother and faster solutions to issues when they occur
• Champion the Casino player and experiences to drive education and change in key areas of the business
• Work with market insights and marketing teams to create ‘Casino Player Sessions’ both virtually and in-person, to understand customer behavior and sentiment in greater depth
• Constantly build and communicate competitor insights and understanding of what best-in-class looks like from a player experience perspective

THE STATS
What we're looking for in our next teammate

• Minimum 2 years’ experience in either Retail Gaming / Sports Betting or iGaming, ideally in a customer- facing role
• Be able to show clear examples of ownership and taking responsibility of issues/projects from end to end
• Extremely well-organized with a natural ability to build process and structure to deliver meaningful results and influence change
• Show exceptional levels of communication both internally and externally, ensuring clear and consistent messages to other teams
• Be able to build positive and effective relationships across the organization to have a meaningful effect on all elements of the player experience
• Have passion for driving best-in-class customer experiences and drive that in everything that you do
• Be able to work at pace when required, with the ability to drive collaboration and progress between cross- functional teams in a short timespan

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

The applicable [salary] / [hourly] range for this position is $124,000 - $155,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

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