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Director, Ticket Operations



Posted on Tuesday, February 6, 2024
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role
Gametime is seeking a talented and experienced individual to join our team as the Director of Ticket Operations and Seller Support. This exciting role is responsible for overseeing ticket operations and managing our supplier operational performance to ensure a seamless and efficient ticketing experience for our consumers. If you are passionate about customer satisfaction, building strong relationships, and driving operational excellence, this is the role for you.

What you'll do / own:

  • Develop, implement and enforce strategies, policies, and processes to streamline ticket operations and improve overall performance and efficiency.
  • Oversee and manage all aspects of ticket operations
  • Work with Shared/Experiences on Relist and other opportunities.
  • Partner with cross-functional teams, such as Product Operations, Product, Marketing, and Supply/Business Development, to optimize ticketing processes and ensure accurate and timely delivery of tickets to consumers.
  • Collaborate with internal teams to ensure the availability of accurate and up-to-date event information and monitor ticket availability to drive sales initiatives.
  • Work with Supply/Business Development to foster and maintain strong relationships with ticket suppliers to achieve optimal outcomes for Gametime and our customers.
  • Monitor supplier performance and satisfaction, implementing necessary measures to resolve issues and ensure high-quality service delivery.
  • Stay up-to-date with industry trends, innovations, and emerging technologies related to ticketing operations and supplier support.
  • Analyze operational metrics and performance indicators, identifying opportunities for improvement and implementing appropriate solutions.
  • Manage and mentor a team of dedicated professionals, providing guidance, coaching, and support, and fostering a culture of excellence and collaboration.
  • Collaborate with Legal and Compliance teams to ensure adherence to relevant regulations, laws, and industry standards in ticket operations and supplier policies.
  • Provide regular reports and updates to executive leadership on ticketing operations, supplier performance, and key metrics.

A bit more about you:

  • Bachelor's degree in Business Administration, Operations Management, or a related field. Or equivalent proven experience.
  • Proven track record in ticket operations management, supplier relationship management, or a related role within the entertainment, sports, or ticketing industry.
  • Strong understanding of ticketing operations, including inventory management, fulfillment, and order processing.
  • Demonstrated ability to build and maintain strong relationships with ticket suppliers.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, external suppliers, and stakeholders.
  • Proficient in analyzing data and operational metrics to drive informed decision-making and continuous process improvement.
  • Strong organizational and project management skills, with the ability to balance multiple priorities and deadlines in a fast-paced environment.
  • Experience in managing and developing a team, with a passion for coaching, mentoring, and fostering talent.
  • Familiarity with relevant regulations and industry best practices in ticketing, sales, and supplier management.
  • Flexibility and adaptability to evolving business needs and dynamic industry changes.
  • Passion for the mission and values of Gametime, with a commitment to delivering exceptional customer experiences and operational excellence.

What we have to offer:

  • Flexible PTO
  • Equity
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • 401K, HSA, pre-tax savings programs
  • New equipment setup provided
  • Diverse Family-forming benefits through Carrot Fertility
  • Wellness programs
  • Tenure recognition
Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.