Scopely is looking for an IT Support Technician to join our IT team in Culver City on an on-site basis.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

The IT Support team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

The IT Support Technician will be responsible for addressing on-site service requests for Scopely’s Culver City hub, as well as remote technical support and troubleshooting. This role reports to the IT Manager.

• Provide on-site IT support for Scopely employees who are working out of the Culver City hub
• Provide remote technical support for Scopely employees worldwide (primarily in North America)
• Maintain and troubleshoot AV equipment within the Culver City hub (TVs, cameras, speakers, microphone, etc.)
• Troubleshoot and resolve technical issues ,including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, software application license and access requests, and account provisioning in Google/Okta/JumpCloud
• Develop and document IT processes for troubleshooting, deployment, and security.
• Assists with the installation, configuration, and ongoing usability of laptop and desktop computers, peripheral equipment, and software within established standards and guidelines
• Assist with on-site related events which will involve, but not limited to: setting up content on televisions or digital signage, moving equipment from one location to another, providing equipment to end users, etc.
• Provide full support for onboarding and offboarding workflows, ensuring adherence to established processes and a seamless experience.
• Responsible for documenting solutions to problems and developing end-user guidelines
• Oversight and upkeep of IT asset management tools (Oomnitza)
• Assisting with IT Department projects that include computer forensic backups, IT hardware e-waste initiatives, hardware refresh initiatives, and more
• Serve as a backup for the Executive IT Support Specialist, providing flexible “white glove service” to Scopely’s executive team as needed
• Identify trends in IT issues and proactively address root causes
• Ensure adherence to global and local IT processes and best practices
• Work with IT leadership on infrastructure improvements and potential process automation.
• Escalates exceptions and procedural issues to the IT Manager
• Other duties may be added as defined

What We’re Looking For

• Minimum of 3 to 5 years of IT Support experience
• Experience in the following technologies: Mac OSX, Windows, Okta, Google Workspace, Microsoft Office, Zoom, Slack
• Familiarity with ITSM/ticketing systems (Jira, ServiceNow, etc.).
• Advanced understanding of Windows and macOS environments.
• Advanced troubleshooting for hardware, software, and networking issues.
• Strong communication skills for working with technical and non-technical employees
• Ability to explain complex technical issues in simple terms
• Effective time management and prioritization of workload
• Customer service mindset with a proactive approach to user support
• Ability to work independently and make informed decisions under pressure

At Scopely, we create games for everyone, and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.