Scopely/Niantic is rapidly growing, and we’re looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructure in Tokyo!

About the IT Team:

The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely.

What You’ll Do:

• Work with the global IT/SEC team to deliver on IT projects from concept to production
• Employee onboarding and offboarding
• Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning.
• Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution
• Network infrastructure management, including wireless and VPN management
• Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
• Create and maintain documented processes, procedures, and configurations
• Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth.
• Prioritize tasks based on impact and urgency.
• Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud.
• Management of vendor and supplier relationships
• Support our AV/VC platform (Zoom)
• Scripting experience (e.g. PowerShell, Bash, Python) for automation
• Creating group policies for standardization and security.
• Cloud Identity Provider and SSO management (Okta).

What you will need:

• 7+ years of relevant work experience as an IT technician.
• Bilingual in Japanese and English (Business Level).
• Should have rich experience in MacOS/Windows/SaaS/MDM/Network.
• Familiarity with core business applications such as Jira, Confluence, and Slack
• Familiarity with developer tools such as GitHub, GitLab, and Jenkins
• Familiarity with Apple developer and certificate management
• Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.
• Should have a good attitude/communication, and end-user handling /coordination Skills.
• Ability to meet deadlines and work well under pressure.
• Ability to logically prioritize tasks and schedule work accordingly.
• Strong motivation to learn new technologies.
• Clear all the assessments as per the schedule.